This policy explains how we, Elements Health & Wellness Ltd (a company registered in England and Wales, with company registration number 12560714 with our registered address at 20-22 Wenlock Road, London, N1 7GU and VAT registration number 355 6974 52) use your personal data which you provide to us including when you use our website, www.elementsheath.co.uk. We take our responsibilities for managing your personal data seriously.
When we say your “personal data” or “personal information” we mean any information that identifies you as a person.
You can read more information about how we process your personal information by clicking on the various sections below.
Collecting your personal data – our relationship with you
You may provide us with personal data in one of the following ways:
- contacting us by telephone or in person where you may provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
- contacting us through our website by using one of the options on our website which requires you to provide us with your personal information including through our Heroes testimonial page, subscription page for membership account information or leaving a comment on a blog on the contact sections on the website.
Examples of the personal data we collect include your name, your email address, contact address and any correspondence when you contact us. The collection of this personal data is essential to enable us to perform our contract with you. It could also include your bank account details and payment details if you contact us on the telephone to place an order though note that payments through the website are managed by Viva Wallet.
One of our team may, in the course of assisting you with a query or when we provide services to you, ask for your consent to use your details for further purposes such as marketing and other promotional activities. When we do this, you will be clearly advised and your specific consent will be required before we can use your information for such activities.
What we do with your personal information
Providing our services to you: – we use your personal information to open your account with us and to contact you about the goods that we are providing to you. Reminders and updates will be sent to you using the contact information that you provide to us. Without your personal contact information, it is difficult for us to provide our services to you
Improving our services: – we may analyse your personal information in order to improve our business, our website and customer services.
Marketing: – we may use your personal information to contact you about promotions and other news and information about our business.
Sharing your personal information with third parties
There are certain scenarios where we may have to share your personal information with other parties and examples of these scenarios are set out below:
- For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
- Where your data may be required to protect against harm to the rights of property or person as permitted by law.
- Where your data may be required to prevent or protect against serious physical harm to an individual.
- If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.
Cookies – what are they and how do we use them?
Personal information may also be collected automatically using cookies. Cookies are small files that are automatically saved to your device as a result of the websites you visit. Cookies track save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.
We use the following cookies on our web site:
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Google Adwords – Google Adwords is enabled on our website. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how – https://support.google.com/ads/answer/2662922?hl=en . Please note that it is not possible to stop seeing all ads on websites.
Access to your personal data – your rights and contacting us
Access to the personal data we hold on you: You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.
Right to rectify or erase your personal data: You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so.
Right to withdraw consent: If you have given us consent to use your personal details you may withdraw this consent at any time by emailing email@example.com or use the contact form on our website.
Right to limit processing your data: You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.
You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at https://ico.org.uk.
Retention of Data
We hold your personal data only for as long as is necessary for the specified purpose. Once you have closed your account with us, we will delete all of the information that we hold on you apart from your email address which we will hold on our marketing database. We will also keep invoicing and other accounting records which are necessary to satisfy HMRC.